Microflo Software International, LLC specializes in providing the best Professional Services available for every aspect of BMC Software's, Service Desk Express™ product line (formerly MagicTSD). Microflo offers technical and reporting solutions to help companies maximize their Service Desk Express software investment, thus improving efficiencies and increasing their profitability.

Microflo supplies consulting and training services that are designed to increase call center efficiency, automate call center business processes, maximize the power of crystal reports and generally allow customers to get the most out of their Service Desk Express™  investment. Please visit our services page to learn more about the professional services we offer.

Microflo Software Int'l L.L.C. was founded in 1998 by Michael D'Amico and Rosemary Lieberman and were with the original developer of the product in the early 1990s until forming Microflo in 1998. 

Microflo has been providing consulting and training for the Service Desk Express™ product for more than 18 years.  Our clients include BMC Software, for whom we have developed courseware, conducted training of both their clients and their vendors, and developed Crystal Reports for SDE.  Microflo has more experience with BMC Service Desk Express™ than anyone in the market and also brings to the table an ability to think outside the box to meet your specific needs and goals.  With the breadth of knowledge we have in the product - we ask you to forget what you think SDE can do and tell us what you need.  It's our job to figure it out for you.

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